Screenshots

Screenshots - Settings Module

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1. Home Page
2. General Settings
3. Average Handle Time Components
4. Service Level
5. Custom Time Periods
6. Daily Calls History
7. Weekly Incoming Calls
8. Time Intervals Data
9. Time Intervals Chart
10. Current Shift Design
11. Agents Data

Screenshots - Main Module

1. AHT and Service Level
2. Daily Data Update
3. Weekly Data Review
4. Forecast - Smoothing algorithms
5. Forecast - Time Series algorithms
6. Forecasting Adjustments
7. Required Agents Calculation
8. Agents Permanent Constraints
9. Agents Weekly Constraints
10. Available Shifts Summary
11. Available Agents
12. Review and Update Shifts
13. Agents Scheduling Settings
14. Agents Schedule
15. Activities Scheduling
16. Schedule Report by Shift
17. Schedule Report by Agent
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