In the News

We have added new support videos on a YouTube channel, to help you through the steps of setting up a new call center in WFMwizard.

You can find them in our website under Support -> Videos, or directly in our new YouTube channel:

http://www.youtube.com/user/wfmwizard?feature=watch

Enjoy!

Tel Aviv - Israel, October 2, 2012 – Better Plan Ltd., a leading provider of workforce management solutions for the small and medium call centers industry continues to expand its customer base by signing on 5 new customers, including a leading US based health organization, a call center training company and a leading financial institute.

Dan Wiegenfeld, CEO and Co-Founder, Better Plan Ltd., said, “These new customers continue WFMwizard growing success in the medium and small call centers arena.

With the massive investments made in the small and medium call centers infrastructure and human resources, which count for more than 70% of total costs, workforce management and optimization software such as WFMwizard 2.0 are becoming a "must have" for call centers operations success. We are proud to be the preferred WFM solution for these leading organizations worldwide."

New! WFMwizard Lite Edition (without agents scheduling) - Advanced Forecasting and Satffing calculations (Improved Erlang C) for only $199!   

Tel Aviv - Israel, May 14, 2011 – Better Plan Ltd., a leading provider of workforce management solutions for the small and medium call centers industry continues to expand its customer base by signing on two new customers: A call center outsourcing company and a leading outsourcing provider of marketing fulfillment services.

Dan Wiegenfeld, CEO and Co-Founder, Better Plan Ltd., said, “These new customers continue WFMwizard's growing success in the mid and small call centers space. With the massive investments made in the small and medium call centers infrastructure and human resources, workforce management and optimization software such as WFMwizard 2.0 are becoming a "must have" for call centers operations success”.

Tel Aviv - Israel, October 31, 2010 – Better Plan Ltd., a leading provider of workforce management solutions for the small and medium call centers industry continues to expand its customer base by signing on two new customers: Discount Bank and Clal Group.

Discount Bank, the third largest bank and a leading financial group in Israel, chooses WFMwizard as their workforce management solution for its banking call center.

Clal Insurance group owns insurance companies, pension funds, provident funds and financial asset management companies. Clal Group has trusted WFMwizard with workforce management of its pension funds call center.  

Dan Wiegenfeld, CEO and Co-Founder, Better Plan Ltd., said, “These wins mark WFMwizard's growing success and traction in the mid and small call centers space. With the massive investments made in the call centers infrastructure and workforce even in small call centers, WFM (Workforce Management) systems such as WFMwizard 2.0 are becoming imperative for call centers management success”.

Available Today - WFMwizard Release 1.3 - A Powerful and Easy-to-Use Workforce Management Solution for small and medium call centers and help desks

WFMwizard, an innovative workforce management solution, was recently launched by Better Plan Ltd. WFMwizard is a complete, end-to-end Workforce Management solution that solves the two greatest challenges of WFM applications: cost and complexity. A semi-automated and guided solution, WFMwizard allows users to go from raw call center data to an agents' weekly schedule in minutes. As a result, the benefits of Workforce Management (WFM) are finally available to a much broader audience, including individual professionals and small/medium call centers and help desks.

"WFMwizard represents a new era in workforce management," said Dan Wiegenfeld, CEO of Better Plan. "With WFMwizard, WFM is now affordable, easy-to-use, and fast. It is now possible for individuals and companies of all sizes to enjoy the power and benefits of a complete workforce management process."

Better Plan Ltd., the leading developer of WFMwizard intuitive workforce management application, today announced that it has completed second round funding. WFMwizard revolutionize the way small/medium call centers plan their operation. The infusion will be used to accelerate the company's rapid growth and further product development.