About us

WFMwizard is designed and developed by Better Plan Ltd., a leading provider of powerful and intuitive solutions for call center operations. WFMwizard is suitable for business users seeking to automate their call center operations weekly planning cycle: accurately forecast inbound call volumes, calculate agents staffing levels needed, optimize shifts structure design, roster agents, etc. WFMwizard is useful for both short and long term planning horizons.

Better Plan Ltd. is a privately held company founded by veterans in the call center and customer service arenas.

Since its establishment, Better Plan has focused on the fields of customer service performance engineering and customer behavior modeling. We have more than 15 years of experience in these fields, accumulated through a plentitude of delivered projects together with unbound versatility, which enables us to provide the most effective call center solutions. 

Our innovative WFMwizard software solution was introduced in May 2009. WFMwizard was created to fulfill a need of many small and medium call centers' mangers and operations personnel we encountered through the years in various industries and projects we delivered.

Based on our unique methodology and algorithms for call center capacity planning and optimization, WFMwizard has proven successful for many companies and shown a high, measurable and quick ROI. WFMwizard significantly increased the efficiency and effectiveness of call centers in leading credit cards, telecom and other companies.