WFMwizard is the first workforce management application at its price range to offer the complete workforce management planning cycle for small and medium inbound call centers:
- Call volume forecasting (weekly, daily, hour to quarter-hour)
- Agents staffing calculations
- Shift design optimization
- Agents scheduling/rostering
- Breaks scheduling
- Fully featured reports
Based on our unique methodology and algorithms, WFMwizard is also the first to offer an advanced wizard based solution, breaking the complicated weekly call center planning task into single steps, walking the user hand by hand through the whole process.
Furthermore, to keep thing simple, no integration is needed to the ACD server or any other call center system.
Our workforce management software is a modern application, based on the latest technologies, including Microsoft's latest .NET framework.
WFMwizard is easy to install and to use, quick, reliable and well-priced. It is definitely NOT another agent staffing calculator with enhancements.
Raise your call center's operations planning to a new level!
How is WFMwizard different from all other call center workforce management software sold over the web?
We believe WFMWizard provides the highest price/performance value in the industry today and we encourage you to do your own research. The following bullets point out some of the major differentiators between WFMwizard and the competition so you can easily compare it to another product:
- WFMwizard is a real guided and complete workforce management application and NOT just another "smart" agent staffing calculator with some enhancements (some of these calculators are sold for under US $100, but they are NOT true workforce management solutions).
- WFMwizard is based on our innovative wizard based user interface and is the most advanced and modern solution at its price range, built with the most modern technologies.
- WFMwizard provides a complete solution, including all steps of the weekly workforce management planning process: call volume prediction, agents staffing calculations, shifts schedule design and optimization, agents scheduling/rostering and of course extensive reports and management options to help you control all that.
- WFMwizard offers top mathematical capabilities - advanced forecasting algorithms for call volumes prediction, proprietary improved Erlang C equations for agents staffing calculations and unique algorithms for shift design optimization and agents scheduling.
- WFMwizard offers minimal setup and maintenance time. WFMwizard provides record-speed installation and implementation, No integration is needed to the ACD server or any other system in your call center. You can have your call center all set up and ready in only a few hours.
- WFMwizard is the most intuitive and easy to use solution on the market today. Importing and manipulating your data is done in a familiar Excel spreadsheet inspired environment.
