Resources

Workforce Management Resources

In our WFM Resources section are some of the most useful Workforce Management web sites that we have found.

They are provided for the convenience of our customers and are not to be construed as an endorsement by WFMwizard or Better Plan Inc.

We've divided them into: 

• Magazines, Portals, Resources, News
• Forums
• Directories
• Glossaries
• Schools
• Consulting
• Associations/Institutions
• Call Center Services

Magazines, Portals, Resources, News

• CIS Magazine
• Call Center Helper
• Contact Professional
• Call Center Ops
• Benchmark Portal
• CCF - Call Centre Focus (UK)
• Contact Center World
• CRM Xchange
• Call Center Times
• Call Center Best Practices
• CSM - Customer Service Manager
• Contact Center Professionals
• CallCentres.net
• eCustomer Service World

Forums

• Call Center Ops Forum
• Call Centres Managers Forum
• Call Centre Voice
• Professional Planning Forum
• Contact Center Performance Forum (CCPF)
• Plannersforum.nl

Directories

• Call Center Directory - Call Center Directory is the No. 1 online resource for information regarding call center industry
• Preferred Solutions - The Call Center Directory
• TelePlaza Directory
• Call Center Headquarters - Your complete online call center guide
• Human resources directory
• Call center employee scheduling software
• Infogoal customer service software directory
• Workforce Management Software
• Axia-Directory.org - Directory of Resources for Accounting, CRM, HR and Payroll Software Projects
• CRM Today Directory
• Directory World
• Dmegs Web Directory
• Call Centers Directory
• Software Directory
• Call Center Directory
• Business Software Downloads

Glossaries

• Contact Center World Glossary
• The Call Center School Glossary

Schools

• The Call Center School
• Centerserve - http://www.call-center.net/ - comprehensive resources to improve call center operations and performance.

Consulting

• Vanguard Communications Corp.
• KR Consulting
• Cofran & Associates -  Independent Telecommunication Consultants.

Associations/Institutions

• ICMI - International Customer Management Institute
• Customer Care Institute (CCI)
• International Customer Service Association (ICSA)
• Customer Contact Association (CCA)
• Society of Workforce Planning Professionals (SWPP) - A membership association designed specfiically to provide education and networking opportunities for workforce management professionals in the call center
• Quality Assurance & Training Connection (QATC)

Call Center Services

• MPC Call Center
• Chat Customer Support
• Specialty Answering Service - Complete call center & contact center solutions
  for businesses.